Personalized conversations across every channel
Meet your students, alumni and donors anytime, anywhere.
AI-powered engagement that drives results
Boost efficiency, increase engagement, and scale communication with an integrated, multi-channel approach.
reduction
in
call & chat volume
increase in
revenue
when combining SMS with email
increase in
chatbot
engagement when integrated with campus systems
trusted
by
higher education, K-12, and nonprofit institutions
Virtual assistant
Offer 24/7 support at scale by providing instant, contextual answers to common inquiries. An advanced learning model continuously evolves with organization-specific information, making sure automated responses are precise, relevant and controlled.
Live assistant
Offer real-time, human support through AI-driven conversations across multiple communication channels. Seamless integration with existing systems helps to provide instant, multilingual responses while ensuring security and compliance.
SMS messaging
Deliver instant, personalized communication to connect, inform, and support individuals both 1:1 and at scale – offering automated response and transition to live support agents when needed.
WhatsApp messaging
Transform real-time engagement by enabling automated and intuitive conversations on WhatsApp – expanding reach using the widely used messaging platform.
Telephony
Enhance interactions with smart Interactive Voice Response (IVR) designed to streamline call experiences while providing an accessible, familiar channel for individuals to get relevant, timely information.
Scale communications effortlessly with AI-powered email. Automate the drafting, replying and managing of emails to 4x efficiency and impact.
Personalized video
Enhance engagement with customized video messages that make interactions more personal and impactful. Scale outreach without sacrificing authentic relationship-building.
Social media
Bring AI-powered engagement to platforms including Facebook, X and Instagram, providing instant responses to inquiries to improve support while reducing staff workload.
University of Arizona
Eller College of Management“Implementing Ivy & Ocelot didn’t just give us 24/7 support—it gave us a direct line to what students were really thinking and asking. That real-time feedback became a powerful tool for improving everything from messaging to website structure.“
— Savanah Whitney,
Associate Director; MBA & Graduate Recruitment
of FAQs
resolved
of chatbot
interactions
occurred outside of business hours
All the channels.
One seamless experience.
Meet your students, alumni and donors where they are with a true omni-channel, AI-first approach.