October 1st 11:00 am PT | 2:00 pm ET
Gravyty LABS Customer Conversation | NYU’s Virtual Assistant Strategy to Catch Early Warning Signals and Scale Support
Admissions offices everywhere are being asked to do more with the same resources. NYU is one of them, handling 5x the application volume it did in 2008, with the exact same size team, across campuses in New York, Shanghai, and Abu Dhabi. The difference is what they’ve built to support that growth: an AI virtual assistant that answered over 55,000 questions last year, with 96% resolved without a single call or email.
