Keep more students on track, and coming back

Student retention software helps higher education institutions identify students who are at risk of stopping out and engage them proactively before disengagement becomes departure. It combines behavioral data, automated outreach, and real-time support to keep students on track through key milestones, from course registration and financial aid deadlines to advising appointments and re-enrollment.

Ivy & Ocelot by Gravyty’s retention tools work on two fronts. On the proactive side, behavior-based nudges and personalized follow-ups reach students who are falling behind or missing critical deadlines before they disengage. On the support side, a 24/7 AI-powered virtual assistant (available in 106+ languages) answers student questions instantly across Financial Aid, Advising, Housing, and more, so students get help when they need it regardless of office hours.

Student Affairs, Advising, Financial Aid, and Retention teams are the most common users. Because Ivy & Ocelot by Gravyty’s cross-department journey builder connects communication flows across multiple offices, it also removes the data silos that often prevent those teams from presenting a unified, coordinated experience to students.

Students most commonly stop out due to financial uncertainty, unanswered questions about processes or deadlines, feeling unsupported, or simply missing a critical step in the enrollment cycle. Ivy & Ocelot by Gravyty addresses each of these through automated deadline nudges, multilingual 24/7 virtual support, proactive outreach from advisors surfaced by engagement data, and cross-department communication flows that ensure no student falls through the cracks between offices.

Ivy & Ocelot by Gravyty integrates with your Student Information System and other campus platforms to surface behavioral signals — such as missed registration deadlines, drops in engagement, or incomplete financial aid steps — that indicate a student may be at risk. Advisors and retention staff get real-time visibility into these patterns so they can prioritize outreach to the students who need it most.

Yes. Gravyty’s Ivy & Ocelot virtual assistant supports conversations in 106+ languages, making it well-suited for institutions serving diverse domestic and international student populations. Students can get accurate, timely answers in their preferred language without waiting for a staff member who speaks that language to be available.

Ivy & Ocelot by Gravyty integrates with Student Information Systems, CRMs, Learning Management Systems, IT Service Management platforms, and Career Services tools. This means retention workflows can be triggered by real data events in your SIS, and every interaction is tracked back into your existing records so staff have a complete, up-to-date view of each student’s journey.

CSU Long Beach saw a significant share of nudged students register on time after implementing Ivy & Ocelot by Gravyty. Penn State recorded a substantial drop in repetitive inquiries reaching staff, freeing advisors to focus on higher-needs students. Empire State University saw a meaningful increase in overall student engagement, and the University of Arizona Eller College of Management resolved a high percentage of student FAQs automatically through the virtual assistant.