Automate responses to direct messages and posts with consistent, real-time insights, enhancing support and boosting your institution’s online presence.
Build deeper connections no matter where or when your audience engages
Real-time, accurate and reliable responses foster trust with students, alumni and donors alike
Capture social media engagement as part of your overall engagement analyses
Utilize analytics to guide future strategies
interact with brands more often on social media than they did six months ago (Sprout Social)
on Instagram for education sector (Hootsuite)
use Instagram (Pew Research)
Integrate communications across web, SMS, email, and social platforms, easily connecting with key audiences wherever they are. Streamlining interactions and ensuring consistent responses leads to a cohesive experience – seamlessly extending campaigns to social channels to adding social widgets to emails.
Offer real-time social media support by instantly responding to students, alumni and donors on platforms they frequently use and connecting them to live agents when necessary to enhance satisfaction and aid fast resolution.
Extend the power of video messages by automatically sharing relevant videos on social channels, growing engagement rates and pushing followers to other resources on your site.
Expand impact with next-gen social media engagement for fundraising and higher education.