Financial aid confusion is one of the top reasons students stop out – or never enroll at all. Likewise it can also end up being a blocker to retaining students for the long term.
Gravyty’s financial aid offering brings together AI-powered communication and proactive outreach so you can make sure funding questions never become enrollment or retention barriers.
Proven to drive meaningful and measurable outcomes – with less effort and more impact
requests at Florida Atlantic University
from engagement automation at Penn State
registration at CSU Long Beach
The financial aid process is overwhelming for students and demanding for your staff. When questions go unanswered, students disengage. When students disengage, retention suffers.
Gravyty’s financial aid software gives your team the tools to scale support without scaling headcount – so every student gets the guidance they need, right when they need it.
Ivy & Ocelot from Gravyty handles the high-volume, routine questions your office fields every day – award letter explanations, FAFSA status, disbursement timelines, and more. Students get instant, accurate answers any time of day. “Your team gets time back.” – trying to avoid having one word hanging on one line alone so let’s see if that fixes it!
Don’t wait for students to fall behind. Gravyty sends automated, behavior-based nudges that prompt students to complete verification and meet critical deadlines before a missed step puts their aid at risk. Your advisors stay focused on high-impact work while Gravyty handles the follow-through.
Email alone isn’t cutting it anymore. Gravyty’s financial aid software lets your office communicate via text, chat, WhatsApp, and more – from one unified platform. And Gravyty connects with your existing SIS and CRM, so your financial aid data informs advising, retention, and enrollment decisions across your institution.
Penn State
University
“LionChat has become a key part of how we serve our students. It’s not just a virtual assistant – it’s a tool that helps our teams work smarter and deliver the kind of responsive, modern support our students expect.”
Financial aid software for higher education helps institutions manage and communicate the financial aid process more effectively — from FAFSA guidance and award letter explanations to verification deadlines and disbursement timelines. Modern financial aid software goes beyond administration to include proactive student outreach, automated deadline nudges, and 24/7 support tools that reduce the volume of routine inquiries reaching staff while keeping students informed and on track.
Gravyty’s financial aid solution combines an AI-powered virtual assistant with proactive outreach automation and omnichannel communication tools. The virtual assistant — powered by Ivy & Ocelot — handles high-volume routine questions around the clock, including award letter explanations, FAFSA status updates, and disbursement timelines. Automated behavior-based nudges prompt students to complete verification steps and meet critical deadlines before a missed action puts their aid at risk. Everything runs through a single platform connected to your existing SIS and CRM.
Ivy & Ocelot by Gravyty’s virtual assistant is trained to handle the routine, high-volume questions that financial aid offices field every day — including FAFSA completion steps, award letter breakdowns, satisfactory academic progress requirements, disbursement schedules, verification document submission, and general eligibility questions. When a question falls outside the assistant’s scope or requires staff judgment, conversations escalate seamlessly to a live team member.
Ivy & Ocelot by Gravyty sends automated, behavior-based nudges that prompt students to complete outstanding FAFSA steps or submit verification documents before deadlines pass. These nudges are delivered across the channels students actually use — including SMS, chat, and WhatsApp — and can be tailored by student population, enrollment stage, or specific aid program requirements.
Financial aid confusion is one of the most common reasons prospective students choose not to enroll and one of the most common reasons enrolled students stop out. When students can’t get timely, accurate answers to aid questions, they disengage — and disengagement compounds quickly. Proactive communication that resolves questions early and keeps students informed of next steps removes a significant barrier to both enrollment yield and persistence.
Ivy & Ocelot by Gravyty’s financial aid solution is primarily used by Financial Aid offices, but because it integrates with your SIS and CRM, the data it generates also informs Enrollment, Advising, and Retention teams. Cross-department visibility means a student’s financial aid status can be factored into advising outreach or retention workflows without requiring manual data sharing between offices.
Yes. Ivy & Ocelot by Gravyty integrates with Student Information Systems, CRMs, and other campus platforms so that financial aid data informs decisions across enrollment, advising, and retention functions. Communication history and student interaction data are tracked back into your existing records, giving staff a complete view of each student’s engagement without switching platforms.
Penn State’s LionChat, powered by Ivy & Ocelot, answered hundreds of thousands of student questions in a single year — including a significant share of financial aid inquiries — with a high accuracy rate across service areas. Florida Atlantic University saw a meaningful increase in drop-in appointment requests, and CSU Long Beach improved on-time student registration, both outcomes tied in part to more effective financial aid communication and proactive outreach.
Let’s show you how Gravyty helps your team work smarter, respond faster, and support more students – without adding to anyone’s plate.