Instant support. Real conversations.
Make and maintain personalized connections by blending AI efficiencies with human expertise.
Live assistance for student support
hours
of
staff time saved at large public university
reduced
incoming
monthly support calls at major institution
higher ed
partners
trust Gravyty
Intelligent inquiry routing
Urgent or complex inquiries that come into the virtual assistant are promptly and automatically identified and individuals are seamlessly directed to an expert live agent, ensuring compassionate, real-time support is offered where needed.
AI-assisted responses
Instant access to a centralized knowledge base enables agents to deliver personalized, compliant and accurate responses and offer immediate connection to more appropriate experts when needed.
File and screen sharing
Enables agents to provide faster resolutions by exchanging digital files such as documents, images or videos directly through that chat interface and sharing their screens when useful to support an inquiry.
Scalable, seamless AI experiences with a human touch
Faster time
to resolution
With seamless transition from virtual assistant to expert live agent, inquiries are handled effectively and efficiently.
Compliant
responses
Leveraging a central AI knowledgebase means every agent has the same accurate, compliant and real-time guidance at their fingertips.
Deeper
connections
Sometimes a human touch is what
you need to foster trust and build
stronger relationships.
Satisfied
customers
Whether supporting students, donors
or alumni, every inquiry is supported, reducing frustration and improving experiences.
Integrations
Questions can’t wait. Gravyty can help.
Join 2,750+ institutions using Gravyty to personalize outreach, streamline support, and drive success – at every stage of the journey.