Modernize higher ed tech support with integrated ITSM workflows
Connect with leading IT service management systems to automate ticketing, streamline troubleshooting, and empower students and staff with real-time support.
Real results,
at scale
return on
investment
from engagement automation at Penn State
student
support
reduction
in call volume
for routine inquiries
Instant ticketing, seamless support
Enable students and staff to submit tickets, get real-time updates, and access support directly from your virtual assistant. No logins. No wait times. Just faster help when and where it’s needed.
Smart routing & identity resolution
Match every support request to the right team using departments, user roles, or ticket types. Integrate with Microsoft Entra or ServiceNow to automatically identify the requester and reduce manual triage.
Self-service that lightens the load
Automate common IT workflows – password resets, printer issues, Wi-Fi support – through intelligent chat, SMS, and email channels. Eliminate repetitive requests and give your IT team more time to focus on what matters.
Built for service teams, loved by students
Frictionless support,
no portals required
Students can create and manage
tickets through chat, text, or email
no login necessary.
Real-time
visibility for staff
Instantly access ticket status,
user history, and transcripts for faster,
more informed responses.
Secure and
compliant by design
Fully integrated with your institution’s SSO, authentication systems, and FERPA security requirements.
Smarter routing,
better outcomes
Route requests automatically by role, department, or topic – and uncover trends with built-in analytics.
Integrations
Put an end to repetitive support requests
See how Gravyty streamlines your IT helpdesk, boosts student satisfaction, and reduces the burden on your team.