Fixing the Broken Student Experience
How leading institutions are creating more connected student experiences across enrollment, support, and student success
A practical executive guide that explores how leading institutions are creating more connected student experiences by aligning support across the institution, leveraging shared intelligence across departments, and scaling engagement without increasing staff workload.
Based on approaches used by institutions like Penn State, Purdue University Northwest, San Diego Mesa College, and Portland Community College.
Based on results like:
- 100,000+ student questions answered
- 93% accuracy across departments
- 355% increases in engagement
- 9% increases in accepted students
The student experience doesn’t break because institutions don’t care.
Most institutions are already investing in student support, enrollment services, advising, and communication tools. The problem is that students still experience support as fragmented across departments, systems, and channels.
What you’ll learn:
- Why disconnected support creates friction across the student journey
- Why adding more technology doesn’t automatically improve the experience
- How leading institutions are building connected student experience models
- How shared intelligence helps institutions deliver more consistent support across departments
- How institutions guide AI to reflect their institutional voice and support approach
- What hybrid AI actually means in higher education
- Real examples from institutions like Penn State, Purdue Northwest, Mesa College, and Portland Community College
