Webinar Thursday, April 23rd 11:00 am PT | 2:00 pm ET

Student Support That Scales: Portland Community College’s Approach to AI

Community colleges serve diverse, high-need student populations, often with limited staffing and tight budgets. Portland Community College took a strategic approach to AI-powered student support, ensuring technology strengthened (not replaced) their human teams.

In this Community College Month spotlight, PCC shares how they implemented Ivy & Ocelot from Gravyty to:

Reduce repetitive Tier 1 questions so staff can focus on complex student needs
Use virtual assistant data to improve website content and increase answer confidence
Phase implementation across enrollment, financial aid, and help desk teams
Balance automation with live chat to deliver high-tech, high-touch support