Ivy & Ocelot: Student Self-Service and Smarter Data for IT Teams

Every term brings the same wave of questions about password resets, MFA, Wi-Fi, and LMS logins, and they land on your service desk at all hours. 

In this live, 30-minute showcase, see how IT teams use Ivy & Ocelot to answer routine questions automatically, plug into the systems they already run, and free up staff for higher-impact work.

What you’ll see:

• IT use cases in action, such as password resets, two-factor setup, Wi-Fi and device help, ticketing, and live chat functionality
• Connecting the virtual assistant to your existing campus systems so that conversation data and SSO logins flow seamlessly
• Security and compliance built for higher ed
• Analytics that show your most common questions, gaps in your knowledge base, and how much volume comes off the queue
• Live product walkthrough with time for real-world examples and Q&A

Ian Dir

Implementation Manager

Gravyty