Student Support That Scales: Portland Community College’s Approach to AI

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Community colleges serve diverse, high-need student populations, often with limited staffing and tight budgets. Portland Community College took a strategic approach to AI-powered student support, ensuring technology strengthened (not replaced) their human teams.

In this Community College Month spotlight, PCC shared how they implemented Ivy & Ocelot from Gravyty to:

  • Reduce repetitive Tier 1 questions so staff can focus on complex student needs
  • Use virtual assistant data to improve website content and increase answer confidence
  • Phase implementation across enrollment, financial aid, and help desk teams
  • Balance automation with live chat to deliver high-tech, high-touch support

Watch the on-demand recording to hear PCC’s insights, lessons learned, and practical takeaways you can apply at your own organization.